Shipping 

We ship our garments via …….. Orders will be sent within two-three business days of purchase. in personalized orders, shipping will be sent within five-seven business days of purchase.

You will receive shipping confirmation and a tracking number via email.

Returns

Return and Exchange Policy

If you'd like to return or exchange an item, please reach out to us at [Contact Information] within 15 days of receiving your order to initiate the return or exchange process. After 15 days from the date of delivery, we regret that we won't be able to accept any return requests.

Conditions for Returns and Exchanges

To be eligible for a refund (applies to full-priced items only) or an exchange, the following conditions must be met:

• The item must be in its original condition, unworn, unwashed, and with all tags still attached. It should be free from any makeup or deodorant marks.

• You need to have obtained a return authorization number from Maison Loló via [Contact Information].

• Your return package must be received at our office within 15 days after you receive your return authorization.

If you're opting for an exchange, please inform us of your preferred style, size, or color as soon as possible.

Please note that you are responsible for covering the shipping costs when returning an item, and these shipping costs are non-refundable.

If you have any further questions or need assistance with your return or exchange, feel free to get in touch with us at [Contact Information]. 


We're here to help!

Maison Loló.